To, "Admin. Brian".. Both of these time-controls {see subject}, as played, by even your highest-rated, online computers; Are an embarrassment to themselves!; That is... If computers had 'feelings'!
 
What are the prospects, of your company; 'Upgrading,' your online {regular chess} 'servers,' at those time-controls; And approximately, by when? -- Sincerely, 'MM'