To, Admin. Brian, The "glitch" being that.. 75-to-80% of the time,
whenever I choose to play 'black' in one of these '10-second per-
move games, a notice appears on the screen that 'white' {ie. one
of your online computers} "has exceeded the 10-second per-move
limit," before the game has even started!?

Speaking for myself, I'd gladly wait 20 seconds, let's say.. if
that's what it takes to get the game{s} underway!

Obviously the M/10 time control is exceptional and may present problems when you play a normally-configured computer opponent. We may have to make available a computer opponent that only plays M/# time controls, and is made to move quickly on every move.